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Frequently Asked Questions

Find answers to some of our most popular questions and topics at Forrest Road Medical Centre. Don’t see an answer to your question? Please don’t hesitate to contact us!
Appointments

We work on an appointment system and request you inform the receptionist if you require a long appointment to discuss more complex matters. Consultations such as insurance medicals, counselling, health reviews will require a long consultation. If family members require attention please book separate appointments. If you need an appoint with the nurse please telephone as these cannot be booked online.

We will also cater for walk in patients. If you are unable to keep your appointment please notify the practice as early as possible. Online bookings available through our website or via Health Engine.

Accounts

We are a Mixed Billing practice. Generally patients with a current concession card, aged pensioners, DVA patients and children 16 years and under will be bulk billed. All other patients will incur a private fee. (please ask reception or refer to our consultation fee list). There are certain appointments/procedures that will incur a private fee, please check with reception.

Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding Diners or Amex). See more about our fees.

Emergencies

Emergencies are always given priority e.g.: chest pain, difficulty breathing or serious injuries.

If you suspect that you have an infectious disease or deteriorating symptom, please inform the reception staff on arrival. We may need to take extra precautions for you and the safety of others.

Results

All test results are checked daily by the doctor, whilst we maintain a recall system it is ultimately the patient’s responsibility to contact the practice to discuss results. For privacy reasons results will not be given over the phone. Please make an appointment with the referring doctor to discuss your results.

Recalls

For patients convenience we offer a recall service, this is done automatically unless we are advised otherwise. It is patients responsibility to keep note of future tests.

Telephone Calls

In most cases the receptionist or nurse will be able to assist you. If you wish to speak to the doctor it is best to make an appointment.

Repeat Prescriptions

An appointment is required for all prescriptions.

Referrals to Specialists

If you require a referral to a specialist, please make an appointment to discuss this with your doctor.

Medical Certificates

Medical Certificates are legal documents and cannot be back dated. To obtain a medical certificate, a consultation with a doctor is required.

Transfer of Medical Records

To meet the costs associated with preparing information to be released to another practice an administrative fee of $30.00 will be charged.

Prescriptions

No Narcotics or Drugs of Addiction are prescribed or kept at this practice. Our practice will not tolerate any verbal or physical abuse towards our staff or doctors.

Did Not Attend Fee (DNA)

If you fail to cancel your appointment there will be a “Did not Attend” fee of $30.00.

Suggestions/Complaints

Any suggestions you may have which will help us provide better service would be appreciated. Feedback forms are available at reception. Should you have any concerns or wish to make a complaint please contact the Practice Manager in the first instance. Alternatively, contact Health & Disability Service Complaints Office on (08) 96551 7600 or visit www.hadsco.wa.gov.au.

Forrest Road Medical Centre | (08) 9402 1922